Lowering No Show Rates and Monitoring A1c Response in an Integrated Diabetes Clinic



OQI1 (26) - Blumberg - a1c
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Project Title: Lowering No Show Rates and Monitoring A1c Response in an Integrated Diabetes Clinic Authors: Drew Blumberg, DO; Taylor Hart, MD

Program: St. Anthony North Family Medicine Residency

Abstract: The purpose of our project was to attempt to lower the "no-show" rate in our diabetes clinic and monitor if our integrated program has an effect on A1c levels. We implemented a protocol were patients were called prior to their upcoming appointment and educated on the process and benefits of our integrated visit. Patients were notified of the time and location of their appointment. We will compile and analyze data for no show rates (primary outcome) and A1c response (secondary outcome) 2-3 months after their diabetes clinic visit.

Learning Objectives: Participants will be able to… • Understand the basic structure and function of our Integrated Diabetes Clinic visits. • Illustrate the effect our reminder call protocol had on appointment adherence rates. • Explain if our methods were able to successfully improve diabetic outcomes via A1c monitoring.

Category: Outpatient quality improvement (QI)

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